Product Return Guidelines
Bytek Corporation will replace or refund orders placed directly with Bytek Corporation, provided it is returned within 30 days from the date the products are received, and subject to the Bytek Corporation Return Guidelines detailed below:
Contact a Sales Specialist via 1.866.218.9567 to begin the Return of Merchandise Authorization (RMA) process.
Service / Technician assistance will be implemented first when related to a hardware failure.
Only defective products are eligible for our RMA program. Once we have verified your request for an RMA with the valid serial number(s), you will be issued an RMA Number. All RMA Numbers are valid for 15 days. Return freight not related to product quality will be the responsibility of the shipper. Product returned that is stated to be defective and is tested as good will be treated as a customer initiated return and you would be responsible for any restocking fees that would apply.
Products returned not related to product quality will be at Bytek’s discretion whether to accept the return with a restocking fee of 25% or refuse the return. Product must be in working condition and resalable. Product must match our serial number listed on a sales order within 15 days of request. Products returned outside of 15 days will be subject to current valuation in addition to restocking fee.
Products that have a valid warranty will be accepted within that timeframe.
Bytek will issue a refund for the price of the product you return based on the above-referenced guidelines within 30 days from receipt of the RMA. We will refund shipping costs only if the return is a result of our quality or order error.
Bytek Corporation offers a 90-day warranty on all refurbished servers, networking and storage hardware.
Extended warranties may be purchased on any product sold by Bytek.